Our satisfaction guarantee applies to most of our class types. Read below for terms of the guarantee for each class type. If you have questions please contact us.
For 6 Week Group Classes
If after the first class of from one of our 6 week group classes, you feel that our training is not satisfactory, we will provide you store credit for the entire class. All we ask in return is that you notify your trainer a minimum of 2 days before the start of the second class.
Puppy Head Start:
We provide a store credit for the group class portion if you’re unsatisfied($100), just notify your trainer a minimum of 2 days before the second group class.
What if I’m not satisfied because…
…Of other students in the class?
We know that sometimes some dogs (or people) just rub each other the wrong way. If you want, we can offer you enrollment in a different class, or trade your group class in for 2 private lessons (and because privates are 1-on-1, you cover a lot more per lesson).
…I don’t like the trainer?
We’ll be happy to refund you, or if you prefer, we can enroll you in the same class type with a different instructor.
…I don’t like the training methods?
Our training methods are based on basic psychological principles such as classical and operant conditioning that have been scientifically proven to get the best results with not only dogs, but all kind of animals, and even humans. That said, we know that not everyone likes to use those methods.
…I wanted to take a different type of class that is offered at Chaar?
No problem, we can just switch you to the other class. Talk to your trainer or a sales associate about switching to a different class.
…I wanted to take a different type of class that is not offered at Chaar?
Please tell us what it is, we might actually offer the class you are looking for or have a similar alternative. Even if we don’t, we love to learn the kind of things our customers want so that some day we might be able to offer them.
…I just don’t like the class?
Sometimes there are things that just aren’t for everyone. We understand and it’s ok. But before you go, we’d really like to hear what you’d change about our classes.
Terms & Conditions:
To receive a store credit for the Chaar Dog Training Satisfaction Guarantee you must:
(a)6 Week Group Classes – notify us of your dissatisfaction and present your receipt at least 2 days before the second class.
(b)Head Start Classes – notify us of your dissatisfaction and present your receipt for store credit at least 2 days before the second class. Refunds for head start do not include the private lesson portions. Your refund will be based on the discounted price of a 6 Week Level 1 Class at the time of purchase ($100).
Private Lessons:
Private lessons that have been completed are non-refundable. You must give 24 hour notice to cancel or change a scheduled private lesson. Failure to give cancellation notice counts as forfeiture of the lesson. No Private Lesson may be refunded or exchanged for store credit/products 30 days after purchase.
If you withdraw from a class and accept a store credit for any satisfaction-related reason other than dissatisfaction with other students in the class, we may restrict your ability to repurchase the same class/instructor combination for 90 days.
Original receipt must be presented to receive a store credit.
STORE CREDITS FOR THE SATISFACTION GUARANTEE ARE ONLY ELIGIBLE ANY TIME BEFORE, OR IMMEDIATELY FOLLOWING (at least 2 days prior to) THE SECOND SESSION ( 6 WEEK CLASSES) OF THE CLASS IN WHICH YOU ARE ENROLLED.
Terms and conditions are subject to change without notice.